Taomtips Ltd. Refund Policy
This refund policy adheres to the Finnish Competition and Consumer Authority’s (KKV) distance selling terms and conditions.
General refund terms
The product must be returned immediately upon cancellation of the order. When returning an item, the customer is responsible for any damage that may occur.
- Customers have the right to cancel their order within fourteen (14) days of receiving the product
- Returns must be in original condition and packaging
- The customer is responsible for return shipping costs unless the product is defective
Reporting defective or damaged items
Notify us immediately if you receive a defective or damaged item. Defective items must be returned for inspection before a replacement or refund is issued.
Taomtips Ltd. will compensate the customer for defective products or products damaged in transit by replacing the damaged item with a new, equivalent product. If this is not possible, the customer will be compensated monetarily in full.
Processing refunds
We will issue refunds only after verifying returned products. Refunds will be processed back to the original payment method by our payment service provider, Paytrail Plc.
Customs Duties and Import Fees
All prices shown on our website exclude possible customs duties, import taxes, VAT, brokerage fees, and other country-specific charges outside Finland unless otherwise explicitly stated.
The customer is solely responsible for any customs clearance costs, import duties, taxes, or other fees required by the destination country authorities.
Returned Shipments
If a shipment is returned to us due to unpaid customs charges, refused delivery, incorrect address information provided by the customer, or failure to collect the shipment, we reserve the right to deduct all return shipping costs, customs charges, handling fees, and other expenses incurred from the refundable amount.
Contact for refunds & returns
For refund inquiries, please reach out to us at contact@taombilliards.com or call +358 10 375 3200.